Frequently Asked Questions
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Starfish.com is a virtual clinic where men & women can be safely, efficiently and affordably diagnosed and treated for uncomplicated infections by a clinician without being seen in their healthcare provider’s office. You begin the easy process of getting diagnosed and having your medication prescribed by completing our simple questionnaire.
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Once you complete the questionnaire, it will be reviewed by our clinician network, who will carefully evaluate your symptoms and medical history. If appropriate, they will issue a prescription.
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Starfish.com offers competitive pricing for our solutions, which include clinician diagnosis and the convenience of sending your prescription to the pharmacy of your choice. Our charge is solely for the solution of diagnosing your condition and writing the prescription, akin to what you would expect at a doctor’s office. This means that the cost of the medication itself is not included. With a variety of options, our prices are designed to be budget-friendly while ensuring you receive the best possible care.
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After completing the checkout process. Our clinicians will carefully review your questionnaire, then write a prescription and call it in to the pharmacy of your choice. With our company, getting the medication you need has never been easier or more convenient.
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Once your consultation is complete and if a prescription is warranted, our healthcare providers will send the prescription to your chosen pharmacy within 1-2 hours.
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Absolutely. We adhere to strict privacy laws and regulations, ensuring that all your health information is kept confidential and secure. We are also HIPAA certified.
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We offer various payment options, including the use of HSA/FSA accounts. While we do not process insurance claims directly, we can provide you with an itemized receipt to submit to your insurance for reimbursement.
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Our team consists of board-certified physicians, nurse practitioners, and other licensed healthcare professionals who specialize in men’s & women’s health.
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If you have any questions or concerns about your medication, you can contact us directly through your secure online account.
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Pregnant women are not candidates to be treated through Starfish.com. Infections are of special concern during pregnancy and could be associated with premature labor and pregnancy loss. Pregnant women with signs or symptoms should contact their obstetrician immediately
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We provide services to patients between the ages of 18 through 80.





