Who Can See Your Online Prescription?

When you get a prescription through Starfish.com, the people who see it are the ones involved in your care: the licensed clinician who reviews your questionnaire, and the pharmacy you choose to fill it.

We do not sell your personal information or share it with third parties for their marketing. We also do not bill insurance, so no claim goes to your insurer from us. For more information, see our privacy policy and FAQ.

Beyond that, your prescription only shows up where you choose to use your insurance, HSA or FSA. Each is covered below.

Who Sees What

The Clinician and the Pharmacy

A licensed clinician reviews your questionnaire to decide on treatment. If a prescription is appropriate, it goes to the pharmacy you pick when you place your order, and you collect the medication there.

You choose the pharmacy, so you decide where you pick it up, whether that is near home, near work or somewhere else.

If you need care elsewhere, for example in a hospital, we may share the health information needed with the providers treating you.

Insurance, HSA and FSA

We do not process insurance claims. We can give you an itemized receipt to submit to your insurer for reimbursement, if you choose to. If you do not submit it, no claim for our fee goes to your insurer.

At the pharmacy, you decide how to pay for the medication. If you use insurance, the pharmacy sends that claim to your plan, as it would for any prescription. If you are on someone else’s plan, the plan holder may see claims in their statements. Paying for the medication without insurance keeps it off your plan.

HSA and FSA cards are accepted. The account administrator may ask for an itemized receipt to confirm that the expense qualifies.

Your Rights Over Your Health Information

We are committed to complying with HIPAA, the federal law on the privacy of health information. You have the right to:

• see and get a copy of your health information
• ask for it to be corrected if you think it is wrong
• ask for a record of certain disclosures of your information
• file a complaint with us or with the U.S. Department of Health and Human Services

Depending on where you live, you may also have rights over your other personal information, such as asking for it to be corrected or deleted.

To use any of these rights, email our privacy team at [email protected]. For more information, see our privacy policy.

When Information Can Be Shared

We may share personal information when the law requires it, to protect rights and safety, or as part of a business transfer such as a merger. We may also share health information if it is necessary to prevent a serious threat to your health or safety, or someone else’s.

FAQ

Will my employer find out?

We do not bill your insurance, so nothing goes to an employer health plan from us. If you pay for the medication with insurance through work, the pharmacy claim goes to that plan like any other prescription.

Does Starfish.com sell my information?

No. We do not sell your personal information or share it with third parties for their direct marketing.

Can I see what Starfish.com holds about me?

Yes, for your health information. You can ask to see and get a copy of it by emailing [email protected]. Depending on where you live, you may also be able to ask for a copy of your other personal information, or for it to be corrected or deleted.

Is my information kept confidential?

Yes. We are committed to complying with HIPAA and are required by law to keep your health information private.